Frequently Asked Questions
Find answers to common questions about your Stoy experience.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and fit recommendations for every garment.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you restock items that are sold out?
Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page.
How should I care for my Stoy garments?
Specific care instructions are printed on the internal label of each item. Generally, we recommend cold washes and air drying to maintain fabric integrity.
Are your materials sustainably sourced?
Stoy is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partnerships with certified fair-trade factories.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.